• San Diego, CA, USA
  • Full Time

Who we are:

UE.co is a place to explore potential and strengthen your skillset. We are a close-knit team of innovators, trail-blazers and collaborators striving to accomplish unified goals. Our tribe knows two heads are better than one, and actively teach one another knowing the value of teamwork. At UE, it's about each person bringing expertise and passion to a constantly evolving industry, while having fun doing so.

What we do:

UE Authority, co. is responsible for crafting technology solutions for the world's top insurance industries' consumer management needs. UE has been recognized as an Inc. Fastest Growing Company, and as San Diego Business Journal's Fastest Growing Company.

What we're looking for:

We are seeking highly motivated and solution-oriented team members dedicated to providing the highest level of support in each customer interaction.

  • 2+ years of inbound customer support experience

  • Experience in a SaaS environment is preferred

  • Excellent in-person, phone and written customer communication skills.

  • Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce a plus.

  • Ability to manage time effectively and work independently.

What you'll do:

  • Investigate and resolve customer inquiries regarding UE products and services

  • Interact with customers, Customer Success Manager, and the sales team to handle a variety of post-sales service functions

  • Provide ongoing support to customers on website navigation and technical issues

  • Log all calls and support requests

Why you want to work for us:

Together, we work hard and celebrate harder. Designated office dog days, participation in local sports leagues, and our in-house bar are just a few ways our team members are rewarded for their hard work. If you're a team player looking to grow your professional skills (and know a good joke or two), you'll fit right in.

Our perks and benefits are aimed to foster a culture of cooperation and teamwork, and to create an environment where employees love what they do. That's why we offer all UE employees:

The benefits you'd expect...

  • Medical, dental & vision coverage

  • 401k matching

  • Paid Time Off

And so much more...

  • Professional development reimbursement and opportunties 
  • Flexible work arrangements

  • Monthly company outings and happy hours
  • Gourmet coffee bar with nitro cold brew on tap

  • Fully stocked bar with micro brew drafts

  • Billiards and ping pong

  • Pet-friendly office

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