Ue.co
  • San Diego, CA, USA
  • Full Time

Who we are:

We're a close-knit team of creatives united by a common goal. UE.co encourages collaboration across departments, allowing the fulfillment of our core values: customer centricity, people incubation, and continuous improvement.

What we're looking for:

We are seeking highly motivated and solution-oriented team members dedicated to providing the highest level of support in each customer interaction.

  • 2+ years of inbound customer support experience

  • Experience in a SaaS environment is preferred

  • Excellent in-person, phone and written customer communication skills.

  • Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce a plus.

  • Ability to manage time effectively and work independently.

What you'll do:

  • Investigate and resolve customer inquiries regarding UE products and services

  • Interact with customers, Customer Success Manager, and the sales team to handle a variety of post-sales service functions

  • Provide ongoing support to customers on website navigation and technical issues

  • Log all calls and support requests

Why you want to work for us:

Together, we work hard and celebrate harder. Designated office dog days, participation in local sports leagues, and our in-house bar are just a few ways our team members are rewarded for their hard work. If you're a team player looking to grow your professional skills (and know a good joke or two), you'll fit right in.

Our perks and benefits are aimed to foster a culture of cooperation and teamwork, and to create an environment where employees love what they do. That's why we offer all UE employees:

The benefits you'd expect...

  • Medical, dental & vision coverage

  • 401k matching

  • Paid Time Off

And so much more...

  • Professional development reimbursement and opportunties 
  • Flexible work arrangements

  • Monthly company outings and happy hours
  • Stock options
  • Gourmet coffee bar with nitro cold brew on tap

  • Fully stocked bar with micro brew drafts

  • Billiards and ping pong

  • Pet-friendly office

Ue.co
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